Refund policy

Refund & Return Policy

Last Updated: September 12, 2026

At Belvenera, operated by WARDB LLC, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days after the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The product must include original packaging and accessories.
  • Proof of purchase or order information must be provided.

To request a return, please contact us at:

Email: main@belvenera.com

Please do not send products back before receiving return instructions from our customer support team.

Return Address

WARDB LLC
624 BAYBERRY CT
FRUITA, CO 81521
United States

Non-Returnable Items

Certain items cannot be returned, including:

  • Products damaged due to misuse
  • Items without original packaging
  • Clearance or final-sale products (if applicable)

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are generally non-refundable unless the item was defective, damaged, or incorrectly shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days after delivery. We will review your request and provide an appropriate solution.